Frequently Asked Question (FAQ)

This FAQ was last updated on Mart 20, 2021. If there will be any update, amendment, or changes to our FAQ then these will be posted on this page

Frequently asked questions

We now have an FAQ list that we hope will help you answer some of the more common ones. If what you are looking for is not here, please email us.

1. Art Gallery Open Hours

Our Online Art Gallery is open 24/7

2. Shipping

Do we send to …….? Yes! Everywhere!

For international shipments, buyers are responsible for all customs / import charges that may apply to shipments. We are not responsible for delaying customs. We do our best to prepare all the necessary documents for each customs and the trouble-free transport of each of our paintings!

Which companies do we work with? DHL, Deutsche Post, Dpd, Hermes. According to the state, other couriers can be their partners.

Free Shipping for Germany! No minimum!

Each Poster/Print can also be sent by courier of your choice. We always send from door to door (unless stated otherwise). There is sometimes a change in the cost of delivery. If we take more money for delivery and it is cheaper, we will refund the difference by bank transfer. You can contact us at any time to calculate the shipping cost to your country (city) and how long it will take delivery.

Delivery times are displayed on our checkout page

For Prints / Posters / Printed canvas / Aluminum , the printing and shipping time is up to 8 business days.

The return time is 14 calendar days. It is important to be packed carefully and in the same way.

3. Tracking Numbers

We always provide a tracking number for the shipment. Couriers are responsible for updating their system and location.

4. Payment

We accept Direct Bank Transfer , Paypal, Revolut and Phyre.

For direct bank transfer,Revolut and Phyre – Once we receive the money transfer, we immediately send the canvas / poster to the address you provided. They always have tracking number!

5. Returns

Each customer has the right to return a canvas or a fiddle purchased by us within 14 calendar days (it is important to return it as received) after receiving it. The money for the canvas will be refunded 100%. We do not refund money for transport only. If you decide to return a canvas, poster or print please contact us via the contact form to tell you where to send it. When you return the canvas, the shipping costs are at your expense. We often travel and it is possible to indicate a different place of delivery from the place of dispatch.

If you decide to return a canvas, it is yours right. It is important for us to know only whether it is due to a transport defect, because every canvas is insured. That’s why it’s important to review when it gets. If there is a delivery defect, the courier company must recover the losses because each canvas is insured! If you are returning a canvas due to size or otherwise, please package the canvas well to be safely transported to us.

6. Copyrights Art

Bubbles-Art / Ballons-kunst / Nikolovi-Art / Nikolovi-Kunst retains all Copyrights & Reproduction Rights of sold original artworks, custom commission paintings, and prints. Artwork’s image may not be reproduced by any process without the artist’s express written permission.

If you want to share our canvas on social networks or elsewhere it is important to have our signature Nikolovi-Art / Nikolovi-Kunst or our site https://www.nikolovi-art.com / https://www.nikolovi-kunst.de/ https://www.Nikolovi.Art

7. Customer Privacy

Information you provide through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues first 14 days after order. After that all customer data will be deleted! Subscribers to the mailing list will only receive Nikolovi-art / Nikolovi-Kunst artwork related announcements / discount codes, and may unsubscribe at any time. If you don’t want to receive more email just write to us.

8. GDPR Data

All data made during the order is kept until the client confirms that he has received the canvas and passed the 14-day period in which he has the right to return the canvas. After the last 14 days have passed, all personal data is permanently deleted. We do not keep any data after that.

9. What's in the box / Tube

Each purchased canvas travels in a box. When you open it you will see:

Canvas,  hangers , our business card , certificate for biggest Artworks.

Your New Canvas Carefully packaged 🙂

Smaller poster traveled in roll tube. We can send it not folded, just write to us in advance.

10. Hangers

This is abstract art. Тherefore we do not hang the hangers. The canvas can be placed in 4 possible ways and we leave it to you. You can decide at what angle you can put the canvas and hang the hangers in this way. That’s what you decide. And place it on a wall.
We always put in the box a few hangers with their screws. If you tell us how you want to be hooked, we can also catch them on the canvas in advance. It’s easy with just one cross screwdriver. Each canvas can be hung on a wall without hangers.
Aluminum posters are ready to hang

12. Shipping Prints / Posters

For Prints / posters , the printing and shipping time is up to 8 business days.

We send in the same way as other art.

The return time is the same as 14 calendar days. It is important to be packed carefully and in the same way.

13. Shipping time & Delivery time

What is difference between Shipping time & Delivery time?

Shipping time:

Time for us. It’s time to pack up and give the package to the courier.

Delivery time:

The time it takes for the courier company to deliver the shipment to your address.

Delivery times are displayed on our checkout page

14. Frames

Each of our posters / prints is sold without a frame unless we have officially stated that the painting or poster is sold with a frame.

Those posters that have frames, you need to choose the color of the frame and the size of the frame. To have a passe-partout or without.

When we sell a package of posters, they can have a frame or not. Keep in mind that delivery always with a frame is more expensive.

15. Promotional Codes

If you have a discount code you can use it when you decide. They have no expiration date (Unless an official expiration date is given)! They can also be combined with sales, but can’t combined with other coupons. Each discount code can be combined with active sales.

Example:

One Poster in normal price is 30 euro – You have 15% discount code . Price will be 25.5 euro , but you can use one code. If you have two or more , use bigger discount percent.

 

16. Provides free pick-up from our address in Berlin. Skip the wait by courier!

Prints / posters , (print on canvas) aluminum Dibond the processing time is up to 8 business days.
We will send you an email when you can pick up your order and our address.
There is no change in the method of payment. We do not accept cash payment!

Get A Quote

Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.

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